PREGUNTAS HERRAMIENTA DE AUTOEVALUACIÓN

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Quiz

Self-Evaluation

1 / 36

1. You find it difficult to step out of your inner world and disconnect from your own needs and thoughts in order to connect with others

2 / 36

2. You have problems understanding the actions and words of your clients (seniors)

3 / 36

3. You have ever felt that a prejudice has affected your relationship with a senior

4 / 36

4. You feel that certain emotions such as fear, anger or anxiety take control of you and affect your work and your relationship with clients.

5 / 36

5. You are easily offended by comments or expressions of your clients

6 / 36

6. You stick to your own ideas and find it difficult to accept the ideas of others.

7 / 36

7. It is difficult for you to create a mutual understanding between you and your clients.

8 / 36

8. You feel that you do not have all the communication skills necessary to deal with very demanding customers.

9 / 36

9.  You have difficulty in finding positive keywords to target your customers

10 / 36

10.  You find it hard to be happy when dealing with your customers

11 / 36

11.  You find it difficult to use humoristic sentences for reframing a negative situation

12 / 36

12.  You struggle to keep a smile on your face at work when you are going through a difficult personal situation

13 / 36

13.  Changes within your work environment unsettle you and affect your daily work with the elderly

14 / 36

14.  You find it difficult to adapt to the specific needs of each senior

15 / 36

15. You find it is hard to adapt to the requirements of your job due to a lack of adequate training.

16 / 36

16. You find it difficult to learn new things and engage in more activities in your daily work with seniors

17 / 36

17. You struggle to easily find things that keep you motivated while providing support to seniors.

18 / 36

18. You tend to be more affected by the negative aspects of your work, which at the same time generates demotivation.

19 / 36

19. You have tolerance to recurrent situations/topics raised by seniors without reacting with annoyance or anger

20 / 36

20. You are able to provide a safe and quality service to the seniors in the state of difficult circumstances

21 / 36

21. You are steadfast in your work with seniors under stress

22 / 36

22. You react with motor restlessness/ or apathy/ or aggression when your expectations/desired goals are not met

23 / 36

23. In moments when you feel helplessness and frustration, you try to change your behavior/reaction to make a positive impact

24 / 36

24. The feelings of helplessness and frustration affect your daily life and your work performance

25 / 36

25. You feel able to control your behavior when you feel strong negative emotions

26 / 36

26. You perceive to be able to plan properly behavior

27 / 36

27. You feel you can delay impulsive reactions after monitoring your thoughts properly

28 / 36

28. You feel capable to understand properly the emotions of seniors

29 / 36

29. You know what to do when negative emotions of seniors are predominant

30 / 36

30. You know how to promote positive emotions in seniors

31 / 36

31. You find it difficult to put yourself in the senior’s position

32 / 36

32. You find it difficult to talk to seniors about their needs

33 / 36

33. You feel tired of talking to the seniors about recurrent situations

34 / 36

34. In your relationships with seniors you have a sense of sincerity and honesty

35 / 36

35. You find it difficult to make contacts with new senior clients

36 / 36

36. You know the methods/ ways by which you can encourage seniors to open up and share their emotions and needs