KÜSIMUSED ENESEHINDAMISE VAHEND 0% Quiz Self-Evaluation 1 / 36 1. You find it difficult to step out of your inner world and disconnect from your own needs and thoughts in order to connect with others 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 2 / 36 2. You have problems understanding the actions and words of your clients (seniors) 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 3 / 36 3. You have ever felt that a prejudice has affected your relationship with a senior 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 4 / 36 4. You feel that certain emotions such as fear, anger or anxiety take control of you and affect your work and your relationship with clients. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 5 / 36 5. You are easily offended by comments or expressions of your clients 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 6 / 36 6. You stick to your own ideas and find it difficult to accept the ideas of others. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 7 / 36 7. It is difficult for you to create a mutual understanding between you and your clients. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 8 / 36 8. You feel that you do not have all the communication skills necessary to deal with very demanding customers. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 9 / 36 9. You have difficulty in finding positive keywords to target your customers 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 10 / 36 10. You find it hard to be happy when dealing with your customers 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 11 / 36 11. You find it difficult to use humoristic sentences for reframing a negative situation 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 12 / 36 12. You struggle to keep a smile on your face at work when you are going through a difficult personal situation 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 13 / 36 13. Changes within your work environment unsettle you and affect your daily work with the elderly 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 14 / 36 14. You find it difficult to adapt to the specific needs of each senior 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 15 / 36 15. You find it is hard to adapt to the requirements of your job due to a lack of adequate training. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 16 / 36 16. You find it difficult to learn new things and engage in more activities in your daily work with seniors 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 17 / 36 17. You struggle to easily find things that keep you motivated while providing support to seniors. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 18 / 36 18. You tend to be more affected by the negative aspects of your work, which at the same time generates demotivation. 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 19 / 36 19. You have tolerance to recurrent situations/topics raised by seniors without reacting with annoyance or anger 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 20 / 36 20. You are able to provide a safe and quality service to the seniors in the state of difficult circumstances 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 21 / 36 21. You are steadfast in your work with seniors under stress 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 22 / 36 22. You react with motor restlessness/ or apathy/ or aggression when your expectations/desired goals are not met 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 23 / 36 23. In moments when you feel helplessness and frustration, you try to change your behavior/reaction to make a positive impact 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 24 / 36 24. The feelings of helplessness and frustration affect your daily life and your work performance 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 25 / 36 25. You feel able to control your behavior when you feel strong negative emotions 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 26 / 36 26. You perceive to be able to plan properly behavior 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 27 / 36 27. You feel you can delay impulsive reactions after monitoring your thoughts properly 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 28 / 36 28. You feel capable to understand properly the emotions of seniors 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 29 / 36 29. You know what to do when negative emotions of seniors are predominant 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 30 / 36 30. You know how to promote positive emotions in seniors 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 31 / 36 31. You find it difficult to put yourself in the senior’s position 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 32 / 36 32. You find it difficult to talk to seniors about their needs 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 33 / 36 33. You feel tired of talking to the seniors about recurrent situations 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 34 / 36 34. In your relationships with seniors you have a sense of sincerity and honesty 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 35 / 36 35. You find it difficult to make contacts with new senior clients 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree 36 / 36 36. You know the methods/ ways by which you can encourage seniors to open up and share their emotions and needs 1. Completely Disagree 2. Disagree 3. Neutral 4. Agree 5. Completely Agree Restart quiz